Survey response, part 1
I’ve now had a chance to read all your comments, both positive and negative. It is the negative ones that are of most interest because the feedback and suggestions can and will be used to improve the site to ensure it continues to meet your needs and expectations and that it remains the top LEGO reference site on the Internet.
However, if the negative comments are read in isolation, I could get the impression that you hate the site and everything about it, but for every negative comment there is usually a positive one so there must be some things you like!
Rather than respond individually to every comment, I’ve been through them all and picked out common themes. Each theme is addressed below:
What a surprise! This was the subject of about half of the negative comments and it appears that you all hate it! However I can tell you not everyone does because people are clicking on it and then taking some action once they get to eBay, so it’s not a total waste of space. I did however say that it was only there temporarily as an experiment and I will tell you now that on 1st January 2012 the eBay banner will be removed.
Another divisive subject: many of you love them and have used them to save money but others, I guess those who can’t/won’t spend money online or don’t have a local Amazon, hate them. Since the survey started I have changed their behaviour so they are now much less intrusive and most people will only ever see one in the list at a time, or can remove them completely so I hope now that everyone is happy. Nevertheless I will review them again in the New Year and see if further improvements can be made.
I was slightly surprised that the innocuous little search box in the top right corner received so many negative comments. These ranged from people disliking the fact that you have to press the Go button once you’ve selected something to search for, to it not being ‘fuzzy’ and returning only exact matches.
I have already changed its behaviour (see below) so you no longer have to press on Go which will hopefully improve its usability. As for fuzzy searching, that is a lot more difficult and will require more thought and effort to implement. Maybe one solution will be set tagging, so that if you’re looking for a tractor that doesn’t have the word tractor in its title, it will still match if it is tagged as a tractor.
Quality of reviews
The score for this jumped by 5% so there has clearly been some improvement over the year, but there is still room for more, it seems. Most complaints appear to be from adults who do not want to read kids’ reviews. I don’t want to discourage youngsters from posting them, because they may well be of interest to others of the same age, and today’s TFOL is tomorrow’s AFOL, so I don’t want to alienate them.
So what I plan to do, is to provide an option in your profile to enable you to select which reviews you want to see: those written by KFOLS, by TFOLS, or by AFOLS. That way I hope that all audiences will be happy.
Several people made the observation that it’s often a while after release before sets are reviewed and someone made some excellent suggestions as to how to encourage people to write reviews that I definitely plan to follow up on that will hopefully resolve this.
To be continued...